FAQ: Purchasing & Delivery
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The average furniture delivery time in global is 5-14 business days . Furniture delivery questions matter because delays or unclear policies disrupt home setups. This guide answers 18+ critical questions about delivery, assembly, returns, and financing—helping you avoid surprises when furnishing your space.
What Is Your Delivery Policy?
Our standard delivery takes 7-10 business days with white-glove service included.
We deliver to room of choice, unpack, and remove packaging. Large items like sectionals may require 2-person teams. Deliveries occur 9 AM–5 PM weekdays. For urgent needs, expedited shipping (3-5 days) costs 15% extra. Track orders via your account portal. .
Common furniture delivery questions:
Do you deliver to apartments?
Yes, but buildings without elevators may incur a $50 stair fee for items over 100 lbs.
What if I miss my delivery window?
Rescheduling costs $75—confirm your slot 24 hours prior via our SMS alerts.
Are delivery fees flat-rate?
Fees scale with distance: $79 for local (<25 miles), $129 regional, $199+ for remote areas.
Do You Offer Assembly Services for Furniture?
Professional assembly is included free for all furniture purchases over $499.
Our teams use manufacturer-recommended tools and torque settings for stability. Complex items like modular sectionals average 45 minutes to assemble . Exclusions: electronics integration (e.g., recliner wiring) or custom builds.
Assembly FAQs:
Can I tip the assembly team?
Tips aren’t required but appreciated—$10-$20 per worker is typical.
What if a part is missing?
We dispatch replacement parts within 48 hours (93% fulfillment rate).
Do you disassemble old furniture?
Yes, for $49 per item—request when booking delivery.
What Is Your Return Policy?
Furniture returns are free within 30 days if items are unassembled and undamaged.
Mattresses have a 100-night trial with free pickup if unsatisfied. Return rates average 8.2% industry-wide . Refunds process in 5 business days minus a 10% restocking fee for opened items.
Return FAQs:
Can I return customized fabrics?
No—final sale on made-to-order items per global consumer laws.
Who pays for return shipping?
We cover costs for defective items; customers pay for buyer’s remorse returns.
How are mattress returns handled?
Donate locally—we email prepaid charity labels after approval.
How Can I Finance Furniture Purchases?
0% APR financing for 12 months is available for purchases over $1,500.
Approval takes 2 minutes with soft credit checks. Average approved interest rate is 9.99% for 24-60 month terms . Late payments incur a $29 fee.
→ Financing Your Furniture and Mattress Purchases
Financing FAQs:
Does financing affect credit scores?
Only hard inquiries (for terms >18 months) show on reports.
Can I pay off early?
Yes—no prepayment penalties on any plan.
What’s the minimum down payment?
10% for orders under $3,000; 5% above that threshold.
Where Can I Find Affordable Furniture and Mattresses?
Our mattresses start at $399, with quality sofas from $599.
Budget-friendly lines use engineered wood frames (tested to 300 lbs) and high-density foam (ILD 12-14). Price benchmarks: dining sets ($799-$1,200), beds ($499-$899). .
Affordability FAQs:
Are cheaper mattresses less durable?
Not necessarily—look for 10-year warranties and 1.8+ lb/ft³ foam density.
When do sales occur?
Clearance events rotate seasonally—February and August see deepest discounts.
Can I negotiate prices?
Bundle discounts apply (5% off 3+ items)—no haggling on single pieces.
What Is the Bottom Line on Furniture Delivery Questions?
Key takeaways for stress-free furniture delivery:
• Measure twice: 11% of returns are due to size mismatches—use our measurement guide
• Inspect at delivery: Note any damage on the driver’s tablet before signing
• Book assembly early: Weekend slots fill up 14 days in advance
Need help? → Customer Service