Shipping Policy

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days of purchase. During high-volume periods, processing may take slightly longer — we'll notify you by email if there's a significant delay.

Shipping Rates & Coverage

We offer free standard shipping on every order shipped within the United States, with no minimum purchase required. We do not currently ship internationally.

Delivery Timeframes

Standard delivery typically takes 5–14 business days from the time your order ships, depending on your location and the item's size. Smaller items (accent chairs, nightstands, bar stools) generally arrive on the faster end of that range; large furniture such as sofas, sectionals, bed frames, and dining tables can take longer due to freight handling.

Freight & Oversized Items

Large or heavy items — including sectional sofas, dining tables, bed frames, and mattresses — may ship via freight carrier rather than standard parcel service. Freight deliveries are typically curbside or to your door depending on the carrier, and the carrier will contact you to schedule a delivery window. Please inspect freight items at the time of delivery when possible and note any visible damage on the delivery receipt.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking information. If you haven't received tracking within 5 business days of ordering, contact us at info@floridafurnitureandmattress.com.

Address Changes

Contact us as soon as possible if you need to change a shipping address — we can update orders that have not yet shipped, but cannot redirect packages already in transit.

Delivery Delays

Weather, carrier volume, and regional conditions (including Florida's hurricane season) can occasionally delay deliveries beyond the estimated window. We'll do our best to keep you informed if a known delay affects your order.

Damaged, Missing, or Refused Deliveries

If your item arrives damaged or your order is missing a piece, contact us within 48 hours of delivery with photos of the item and packaging so we can process a replacement or refund under our Return & Refund Policy. Orders that are refused at delivery or marked undeliverable due to an incorrect address may be subject to return shipping costs.

Questions

For any shipping question, email info@floridafurnitureandmattress.com or call +1 786-212-1290.