Return & Refund Policy

Return Window

Most items may be returned within 30 days of delivery for a refund or exchange, provided the conditions below are met.

Condition Requirements

Returned items must be unused, unassembled (or reassembled to original condition where reasonably possible), and free of damage. Items must be returned in their original packaging whenever possible, along with any included hardware, manuals, and accessories.

Proof of Purchase

Please have your order number or the email address used at checkout ready when requesting a return.

How to Start a Return

Email info@floridafurnitureandmattress.com or call +1 786-212-1290 with your order number and the reason for return. We'll provide return authorization and instructions, including whether the item should be shipped back or scheduled for freight pickup.

Return Shipping

Return shipping responsibility depends on the reason for the return. If an item arrives damaged, defective, or incorrect, we cover return shipping. If you're returning an item for a reason unrelated to a defect (such as a change of mind), return shipping costs — including freight pickup fees for large furniture — are the customer's responsibility and may be deducted from the refund.

Non-Returnable Items

Mattresses that have been unwrapped and used are non-returnable except in cases of manufacturer defect, due to hygiene requirements. Clearance and final-sale items marked as such at the time of purchase are not eligible for return.

Damaged-on-Arrival & Incorrect Items

If an item arrives damaged or you received the wrong product, contact us within 48 hours of delivery with photos. We'll arrange a replacement, exchange, or full refund at no cost to you.

Refund Processing

Once a returned item is received and inspected, refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.

Order Cancellations

Orders that have not yet shipped can typically be cancelled for a full refund. Contact us as soon as possible after placing an order if you need to cancel.

Questions

Contact info@floridafurnitureandmattress.com or +1 786-212-1290 with any return or refund question.